The Incident Specialist is responsible for leading, coordinating, and optimizing the Incident and Problem Management processes to ensure timely resolution of IT service disruptions across the organization. The role focuses on major incident leadership, root cause analysis, and technical support coordination, while driving continuous service improvement through knowledge management and industry best practices. This position plays a critical role in minimizing business impact, safeguarding service availability, and upholding service quality standards, particularly within high-demand environments such as financial institutions and telecoms.
